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FAQ
Your Questions Answered
Frequently asked questions
General
Do you offer customization?
Yes! We offer customization services to create designs tailored just for you. Reach out with your request, and we’ll bring your ideas to life.
What materials do you use?
We use high-quality silver and genuine stones, crafted with expert craftsmanship to ensure durability and beauty.
Do you ship internationally?
No, currently we do not offer international shipping.
How long will my order take?
• Ready-to-ship products: 3–5 business days • Custom orders: Up to 3–4 weeks
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
What is your return policy?
We accept returns on eligible items within 7 days of delivery. Please contact our support team for assistance.
Are your products hypoallergenic?
Yes, our silver and stones are carefully selected to be skin-friendly and hypoallergenic for most users.
Do you offer gift packaging?
Yes! You can choose gift packaging at checkout for an extra special touch.
How do I care for my jewelry?
Avoid exposure to water, perfumes, and harsh chemicals. Store your jewelry in a dry, safe place to maintain its shine and quality.
What payment methods do you accept?
We accept prepaid payments via UPI and net banking only. Credit/debit cards and Cash on Delivery (COD) are not available
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